Terms of Service
What WovenPath is — and is not
- WovenPath is an app that people who see a therapist use between their sessions, in their own words. Your therapist invites you, and you choose what to share with them.
- It is not an emergency service. Nobody monitors it in real time. In immediate danger call 999; for urgent support, Samaritans 116 123 (free, 24/7) or text SHOUT to 85258.
- It is not therapy, diagnosis or medical advice. The supportive conversation is AI-assisted and non-diagnostic, and WovenPath does not score, screen or measure anyone. Decisions about your therapy are made by you and your therapist.
Your account
- Your account comes from your therapist's invitation, and it is free for you.
- Keep your credentials private. Tell us at once if you believe your account has been compromised.
- You must be 18 or over and live in the UK, and be invited by a therapist who uses WovenPath with you.
Acceptable use
Do not use the platform to share anything unlawful; to harm, harass, threaten or impersonate others; to attempt unauthorised access to accounts or data; or to disrupt the service. We may remove content that breaks these terms, and suspend or close an account that does.
Reporting a problem, and complaints
- To report something that worries you, including anything unlawful or harmful, use Report a problem in the app, or email [email protected] with "Report" in the subject line.
- A person reads every report. We aim to look at it within two working days. We may remove content, or suspend or close an account, and we tell the person who reported what we did. We don't use automated tools to find or remove what people write.
- To complain about WovenPath, about how we handled a report, or about content of yours we removed or an account we suspended, use the same route, choosing "A complaint". We confirm we've received it and tell you what we decided and why.
- This isn't the way to get urgent help. In immediate danger call 999.
- For complaints about how your personal information is used, see the privacy notice.
Clinician users
Therapists use WovenPath under the processor agreement they sign with Healing Space Technologies Ltd, and the terms shown before their account is made. You are responsible for using the platform consistently with your professional obligations. Nothing the AI writes is clinically validated, and it makes no decisions: read anything a client shares with your own professional judgement. During the pilot you invite only clients aged 18 or over whom you see privately, not under an NHS contract.
The service, changes and availability
The platform is under active development. We may change or improve features, and we aim to give notice of material changes. We do not guarantee uninterrupted availability, and safety-critical information (the urgent-help numbers) is deliberately available without an account.
Liability
WovenPath is free for you. We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that wasn't foreseeable, or for any business loss. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. WovenPath doesn't replace your therapy or your therapist, and decisions about your therapy stay with you and your therapist.
Ending your use
You can stop using the platform at any time, and ask for your account to be closed. Your therapist is responsible for your information, and decides how long your records are kept after you stop, as their professional body expects; see the privacy notice for how this works.
Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own country's courts.
Reviews of these terms
We plan to have these terms checked by independent specialists once that is funded. If that changes anything, we'll update this page and the date at the top.
Contact
Questions about these terms: [email protected].